HeavyChips understands, that when it comes to your money, only the best solutions will do. The Payment method list at HeavyChips consists of the safest, quickest, and most reputable options. It is important to us, that you spend most of your time playing, not on the preparation.
Please note, some of the methods may not be available in certain countries. Below is a list of all payment methods we accept:
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*There might be cases when a bank does not support withdrawals to VISA or Mastercard. In such cases please contact the Payments Department or Support for assistance.
We understand that the withdrawal process is of the utmost importance to our customers, because of this we endeavor to process all withdrawals as efficiently as possible.
In order to prevent potential online fraud and ensure that funds are returned to the customer’s personal account, withdrawals are only processed via payment methods that have previously been used by the customer for deposits in the past. In cases where the deposit method cannot be used to withdraw you will be offered a suitable alternative.
Withdrawals must be over €25 or currency equivalent.
SEPA bank transfers will be charged a 15 EUR fee.
Our withdrawal process is designed to be simple to use and completely transparent. So should you decide to cash in your winnings, you can be sure that we will process your withdrawal as quickly as possible and will keep you updated at every stage of the withdrawal process. As a valued customer we believe you have the right to know the status of your withdrawal from the minute you request it until the time it is in your hand.
Please note that whilst we will do our upmost to meet our Processing Time, we cannot absolutely guarantee these timescales as delays can occur due to external factors. The Processing Time is how long the withdrawal takes to leave our banking system and relates only to KYC verified accounts with no suspicious activity.
The Withdrawal Process
Your withdrawal is now in our pending withdrawals queue.
At this stage your account is scanned for suspicious or unusual transactions and betting patterns, so no need to worry about this if you only use our service for legitimate entertainment.
You will receive an email letting you know your withdrawal has been processed successfully.
Working days are classed as Monday to Friday 6am to 4pm GMT, excluding Maltese bank holidays. If your withdrawal is requested outside of working hours, the processing time will begin on the following working day.
IMPORTANT NOTE: It is your responsibility to provide the correct information when requesting a withdrawal, incorrect information will lead to delays in you receiving your money, so please double check.
Safety Control - KYC (Know Your Customer)
In some cases, for safety reasons we might implement a credit card check or an identity check. You will be informed by e-mail about this, or you might be asked to verify your identity on our web site upon requesting a withdrawal. Don't worry, it won't take a lot of time.