Heavy Chips Help
Our Customer Support Team is available from Monday through Sunday from 5 AM to 9 PM (GMT).
1. Mail Support:
In case of any questions or if live chat is not available at the moment, please feel free to send us an email:
2. Live Chat Support:
If we are available at the given moment (please see working hours above), you can contact us via Live Chat by clicking the message icon located in the lower right corner.
3. Inbox for Registered Users:
To contact us, click on Inbox link in site's header (available only for logged in users). Then click on "Ask Question" to create new ticket. You can also add files to verify your account or to better describe the issue, in case you are experiencing any. Click on “Submit” to send your question. We will get back to you as soon as possible (view FAQ for our working hours).
To continue conversation and reply to our answer, creation of new ticket is not required. Simply click on “+” and add your comment. If your issue has been solved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.
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