HeavyChips Help

Our Customer Support Team is available from Monday through Sunday from 5 AM to 9 PM (UTC).

1. Mail Support:

In case of any questions or if live chat is not available at the moment, please feel free to send us an email:

E-mail support
Customer Service
Verification Documents
2. Live Chat Support:

During our working hours (see above), you can contact us through live chat by clicking the chat icon located in the bottom right corner.

3. Inbox for Registered Users:

To contact us, click on the Inbox link on the site's header (available only for logged in users). Then click on the "Ask Question" button to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (view FAQ for our working hours).

To continue the conversation and reply to our answer, the creation of a new ticket is not required. Simply click on “+” and add your comment. If your issue has been resolved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.

Note: It is recommended that the attachment should be a maximum of 10Mbs in size.


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